The Molten Wax Pot

These Terms & Conditions govern your use of The Molten Wax Pot website and the purchase of products from this shop. By placing an order, you agree to the terms outlined below.

1. General Information
The Molten Wax Pot is a small UK‑based business creating handmade candles in small batches. Each item is crafted individually, and natural variations in colour, texture, or appearance are normal and part of their charm.
These Terms & Conditions may be updated periodically. Continued use of the website or placing an order indicates acceptance of the latest version.

2. Use of Website
You agree not to misuse this website or engage in any activity that disrupts its operation. All content, including text and images, is the property of The Molten Wax Pot and may not be copied or reproduced without permission.

3. Product Information
All product descriptions, images, and details are provided as accurately as possible. Due to the handmade nature of the products, slight variations may occur.
Colours may appear differently depending on screen settings.

4. Order Acceptance
Once an order is placed, you will receive an order confirmation email. This confirms that your order has been received but does not constitute acceptance.
Your order is accepted once it has been processed and dispatched.
The Molten Wax Pot reserves the right to cancel or refuse an order if necessary (e.g., incorrect pricing, stock issues, or suspected misuse).

5. Pricing & Payment
All prices are listed in GBP (£) and include applicable taxes.
Payments are processed securely through Square’s encrypted payment system. Your full payment details are never seen or stored by The Molten Wax Pot.

6. Processing, Shipping & Delivery
Processing and delivery information is detailed in the Shipping Policy.
By placing an order, you agree to the terms outlined there, including:
• Dispatch timeframes
• Delivery estimates
• Courier responsibilities
• Incorrect address disclaimers
• Lost or delayed parcel procedures
Shipping costs are displayed at checkout.

7. Returns & Refunds
Returns, refunds, and cancellations are governed by the Returns & Refunds Policy.
By purchasing from The Molten Wax Pot, you agree to the conditions outlined there, including:
• Eligibility for returns
• Timeframes
• Condition requirements
• Non‑returnable items
• Customer responsibilities

8. Safety & Usage Responsibility
All customers are responsible for following the candle safety instructions provided with their order.
The Molten Wax Pot is not liable for damage caused by misuse, unsafe burning conditions, or failure to follow safety guidance.

9. Allergy & Sensitivity Disclaimer
Some fragrance oils may cause allergic reactions. Full CLP information is provided with every order.
Customers are responsible for reviewing CLP labels and ensuring they are safe for personal use.

10. Limitation of Liability
The Molten Wax Pot is not responsible for:
• Misuse of products
• Damage caused by unsafe burning practices
• Loss or theft after delivery is marked as complete
• Delays caused by couriers or external factors
• Incorrect addresses provided by the customer
To the fullest extent permitted by law, liability is limited to the cost of the product purchased.

11. Intellectual Property
All content on this website — including product descriptions, branding, images, and text — is the intellectual property of The Molten Wax Pot and may not be copied, reproduced, or distributed without permission.

12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be handled under UK jurisdiction.

Contact Us
If you have any questions about these Terms & Conditions, please feel free to get in touch — I’m always happy to help.
Contact us

Last Updated: 21 May 2026