Marble, the Octopus 🐙

Shipping Countries: United Kingdom (UK)

---

Ready to ship in 3-5 business days from United Kingdom (UK)

---

 

Shipping Policy

---

Processing Time

All items are handmade with love. Please allow 3-5 business days for your order to be prepared and shipped.

Shipping Rates & Times

Shipping rates are calculated at checkout based on your location.

Tracking

All orders come with tracking information (where available). You’ll receive a confirmation email with tracking details once your order has shipped.

Customs & Duties

International buyers are responsible for any customs fees, duties, or taxes that may apply in their country.

Delays

Please note that shipping times may vary due to postal delays, customs, or holidays. Unfortunately, once a package is in the hands of the carrier, I cannot guarantee exact delivery dates—but I’ll always do my best to help if an issue arises!

Lost or Damaged Packages

If your order arrives damaged or doesn’t arrive within a reasonable timeframe, please reach out to me at aybees.crochet@gmail.com and I’ll be happy to help resolve the issue.

---

 

Refund Policy

---

We want you to love your purchase! If for any reason you’re not completely happy, you may return your item within 30 days of delivery.

Conditions for Returns

Items must be in their original state: unused, unwashed, and undamaged.

Items must include any original packaging or tags (if applicable).

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or faulty.

How to Start a Return

1. Contact us at aybees.crochet@gmail.com within 30 days of receiving your order.

2. We’ll provide you with the return instructions.

3. Once the item is received and inspected, we’ll process your refund to the original payment method.

Non-Returnable Items

Custom or personalized items cannot be returned unless they arrive damaged or defective.

Thank you for understanding and helping us keep our handmade treasures safe and loved.